Talent.com
Sr. Client Success Advisor

Sr. Client Success Advisor

Valce Talent SolutionsGuadalajara, Jalisco, Mexico
Hace más de 30 días
Descripción del trabajo

Position Overview

Our Client is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and

retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers

established through combining people, process, and technology. If you are anything like the talented GRC Advisors at

Our Client  then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you

in your current role. The GRC Advisor role is key to Our Client Customer Success retention strategy.

Key Responsibilities

  • Develop and execute strategic account plans and roadmaps to drive client retention and expansion within

Our clients suite of products and services

  • Serve as a subject matter expert on our GRC products and services and their features, functionalities, and

    • capabilities

  • Demo product functionality, provide general product training, and educate clients on best practices for configuring,

    • customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business

    processes and objectives

  • Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored

    • solutions to address their business needs and goals

  • Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase

    • usage of the software and modules

  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous

    • improvement of the platform based on client use cases

  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to

    • proactively share insights and recommendations with clients from a subject matter expert perspective

    Required Experience / Skills

  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in

    • terms of delivering proposed business value.

  • Minimum of 5 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry
  • Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and

    • platforms

  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and

    • stakeholders at all levels within an organization and translate technical concepts into business terms

  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and

    • develop solutions that drive value and automation for clients

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    Client Advisor • Guadalajara, Jalisco, Mexico