HR Shared Service Analyst

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA/A provides all administrative and transactional HR services, such as handling queries and providing first-line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self-service or automation. Escalates any queries either to the process lead or to the relevant in-market CoE/Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad-hoc HR reports, scorecards/dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics/visualization tools.
• Support of HR cyclical processes including year-end compensation, talent management/succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects/ad-hoc requests.
• Maintenance of accurate reporting on HR activities and ad-hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross-functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.