[Busqueda Urgente] Luxury Service Training Specialist...

Learning and Development Manager Opportunity

We are seeking a skilled Learning and Development Manager to join our team in creating a culture of continuous learning, service excellence, and performance development.

This role is responsible for planning, delivering, and evaluating learning interventions that align with our strategic goals. The ideal candidate will work closely with department heads and play a key role in leadership development, onboarding, brand training, and service culture initiatives.

Key Responsibilities :

• Develop and implement a comprehensive learning and development plan aligned to business objectives.
• Design and deliver tailored training programs that reflect the highest standards of ultra-luxury hospitality, including guest engagement, emotional intelligence, service etiquette, cultural awareness, and leadership development.
• Conduct learning needs analysis in collaboration with department heads and senior leaders.
• Manage learning budgets and track expenses in line with company policies.
• Continuously evaluate training effectiveness using Kirkpatrick levels of evaluation and make data-driven improvements.
• Onboard new colleagues with an effective orientation program that immerses them in our brand values and service culture.
• Become a trusted business partner across departments to support training, talent development, succession planning, guest service, and business results.
• Support department heads and resort people leaders with Personal Development Plans of their colleagues and track trends and action required learning & training needs.
• Coordinate and manage Learning Management Systems (LMS), e-learning content, and luxury service certifications.
• Maintain strong relationships with Global Learning & Organisational Development, all Kerzner Resorts, external training vendors, coaches, language instructors, and hospitality consultants.
• Drive, facilitate, and support all Kerzner core training programs and brand-specific programs and learning initiatives.
• Design and deliver or provide resort-specific learning content and initiatives to support business needs.
• Manage the Kerzner Trainers strategy ensuring all levels of trainers are trained, tracked, engaged, and supported to enable effective business results.
• Select, train, monitor, engage, and recognize Departmental Trainers to create an effective learning culture in the resort and support business results.
• Recruit and manage the Kerzner Graduate Program, Internships, Localization, and High Performer Programs in line with Kerzner standards.
• Monitor industry trends in learning methods and tools and recommend enhancements.
• Maintain accurate training records and complete reports to ensure compliance with mandatory training requirements.
• Promote a culture of learning through internal communication and marketing.
• Manage LinkedIn Learning account and develop a clear strategy for utilizing licenses to develop colleagues and improve business results.

Requirements :

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About Us :

We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.