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(Aplica ya) Java System Support Specialist...

(Aplica ya) Java System Support Specialist...

beBeeSoftwareZapopan, MX
Hace 8 días
Descripción del trabajo

About this Role

Our team seeks skilled professionals to support the smooth operation of business-critical Java applications. The ideal candidate will have strong technical skills and excellent communication abilities.

Key Responsibilities

Level 2 (L2) Support

  • Monitor application health, perform routine checks, and ensure system availability.
  • Triage and resolve incidents within agreed service level agreements.
  • Handle user queries, service requests, and application-related issues.
  • Escalate complex incidents to Level 3 or development teams with detailed logs and impact analysis.
  • Perform routine maintenance, deployments, and environment validation.
  • Document known errors, workarounds, and standard operating procedures.

Level 3 (L3) Support

  • Provide in-depth technical support for critical / complex issues in production.
  • Perform root cause analysis and drive permanent fixes.
  • Analyze application logs, thread dumps, and memory usage to resolve performance bottlenecks.
  • Collaborate with development teams to deliver hotfixes and patches.
  • Optimize Java applications and middleware configurations.
  • Support release management, deployment automation, and performance tuning.
  • Mentor and guide L2 support engineers.

    • Required Skills and Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Hands-on experience in Java / J2EE applications and Spring framework.
  • Strong understanding of application servers and Linux / Unix environments.
  • Knowledge of SQL and expertise in monitoring & logging tools.
  • Familiarity with ITIL processes and incident management.
  • For L3 : Strong debugging skills and performance tuning knowledge.
  • Excellent communication and problem-solving skills.

    • Nice to Have

  • Experience with CI / CD pipelines and containerization.
  • Exposure to cloud platforms and messaging systems.
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    Aplica Ya Specialist • Zapopan, MX