Technical Services Manager SAP BASIS

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Benefits :

30 days christmas bonus

25% Vacation bonus

12 days of vacations in your first year

10% Grocery tickets legally capped

13% Saving fund legally capped

Major Medical Insurance for you and direct dependants

Minor medical insurance (reimbursement)

Life insurance

Direct contract with HCL (indefinite time)

Responsibilities :

• Primary contact for the customer regarding technology discussions
• Recognized as the escalation point for technical issues for the ECS customer landscape
• Deep understanding of customer landscape and its interfaces
• Understands the customer business, goals and challenges in order to suggest solutions / innovation
• Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
• Primary technical point of contact for Client Delivery Manager (CDM)
• Identifies and positions services that deliver value to the customer from the existing ECS portfolio
• TSM will visit customer on-site for special situations (i.e., strategic customer's kick-off meeting; renewal follow up; discovery workshops; etc.)
• Supports customer's Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
• Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks :