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Title : Service Technician

Location : Guadalajara, MX

Department : Field Service

Reports To : Operations Manager

About the Role

We are looking for a Service Technician to join our team in Mexico. This role is responsible for installing, maintaining, and supporting Parking and People Access Systems, delivering exceptional service to our customers, and ensuring compliance with SKIDATA standards. The Service Technician will handle both preventive and corrective maintenance, provide customer training, and support system upgrades and extensions while contributing to ongoing process improvements.

Key Responsibilities

• Install, configure, and implement Parking and People Access Systems (HW & SW) in line with SKIDATA standards.
• Deliver preventive and corrective maintenance for installed systems.
• Provide 1st & 2nd level customer support via hotline, on-site, or remote as part of on-duty operations.
• Conduct customer training for key users.
• Analyze customer needs for modernization or extensions and define optimal solutions.
• Support IT with the integration of third-party applications.
• Assist with customer care, sales of services, and spare parts.
• Ensure knowledge transfer and collaboration with global technical support teams.
• Prepare project documentation and conduct customer service feedback interviews.
• Contribute to process improvements within the Field Service team.

Qualifications & Experience

Skills & Competencies

Languages

Additional Requirements