R Engagement Analyst...

Company Overview :

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview :

At DiDi Food, we are redefining the food delivery industry by leveraging technology to create exceptional experiences for our customers, restaurant partners, and couriers. Our Small and Medium Restaurants Strategy team is seeking an SME Engagement Analyst who is passionate about strategy and eager to play a pivotal role in supporting our commercial team. This position offers a unique opportunity to shape the evolution of the food delivery landscape across Mexico, Colombia, Peru, and Costa Rica, while directly driving key business outcomes in a fast-paced and innovative environment

As an SME Engagement Analyst at DiDi Food, you will play a key role in designing and executing strategies that enhance business operations and strengthen relationships with our restaurant partners. You will collaborate closely with cross-functional teams to ensure initiatives are successfully implemented and aligned with the company’s mission of delivering a seamless and valuable experience for both users and partners.

Role Responsibilities :

In this role, you'll have the opportunity to support DiDi Food's growth and operational success, driving key projects that enhance overall restaurants performance. Your work will play a critical role in ensuring that DiDi Food remains a leader in the highly competitive food delivery market.

In this role you will be :

• Executing the commercial offering implementation plan, including event setup on the platform and communication strategies
• Addressing inquiries and resolving concerns from the commercial team regarding the commercial offering
• Monitoring performance metrics and conducting alignment sessions with the commercial teams in Mexico and MACPE to ensure consistency with business objectives
• Providing actionable insights and detailed reports to the commercial team, supporting informed decision-making and driving strategic improvements
• Collaborating with the Product team to ensure the successful implementation of new commercial strategies, fostering innovation and operational efficiency
• Managing the budget and closing performance gaps to ensure financial goals are consistently achieved
• Leading key projects aimed at enhancing restaurant performance, optimizing operations, and improving customer satisfaction
• Working cross-functionally to refine and execute strategic initiatives, contributing to sustainable business growth

Role Qualifications :

EEO Statement :

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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