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Customer Support Specialist III - Account Support Operations - Shared Services - Monterrey New [...]UberFreight • Monterrey, Nuevo León, Mexico
Customer Support Specialist III - Account Support Operations - Shared Services - Monterrey New [...]
UberFreight • Monterrey, Nuevo León, Mexico
Hace 5 días
Descripción del trabajoMove Freight : Build, schedule, and update loads in our internal systems. Resolve escalations on live loads via Zendesk. Meet strict time and quality service level agreement metrics. Solve Problems : Quickly review available information, determine what additional information may be needed, and decide how to resolve. Call First : Make calls to resolve escalations quickly. Exercise empathy and understanding : Understand customer perspectives and unique challenges and treat them with dignity and respect as you resolve issues; maintain cooperative and professional relationships with all stakeholders. Prioritize : Make decisions about which issues to resolve next based on level of urgency. Evolve : Adapt with and to a team that continuously changes. Share ideas and feedback : Offer solutions to improve customer experience with our systems and processes. Work with account managers to continually seek new solutions for their customers. Collaborate : Goals are team-based. Help your teammates. Work across the lifecycle of the load with all groups to ensure strong execution. Excellent verbal and written communication in English. Previous experience in logistics, transportation, freight brokerage, or operational customer support, managing in-transit loads. “Call First” mindset, with confidence and willingness to make outbound calls to resolve escalations efficiently.
Overview
MBS - Customer Support Specialist III - Account Support Operations
Location : Monterrey, NL 64640, Mexico
- Job Type : On-site
- Salary Type : Salary
Responsibilities
Qualifications
Uber Freight is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Customer Support Specialist III Account Support Operations Shared Services Monterrey New • Monterrey, Nuevo León, Mexico
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