Customer Support / Customer Service Representative • •IMMEDIATE HIRE • •

It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

The Customer Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.

Analyze data in support of proposed projects, business cases, and system requirements.

Coordinate with customers and / or technical staff to resolve issues with software applications.

Use accepted project management, application development and documentation standards and processes.

Test, implement, document and maintain software applications.

Work as a member of a team and provide support for applications.

Handle incoming support inquiries.

must be service-oriented

~2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications

~2+ years Web-based applications experience and related technical knowledge for example, SQL queries / scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)

~ Bachelor's degree in related field

A technology-based company with a sense of adventure and a vision for the future. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.