Call Center Supervisor (Hermosillo)

RESPONSIBILITIES : - MONITOR PRODUCTION METRICS FOR TEAM. - CONSISTENTLY EVALUATE EFFECTIVENESS OF TEAM MEMBERS THROUGH DATA ANALYSIS, SHADOWING CALLS, AND REVIEWING CUSTOMER FEEDBACK. - CONTINUOUSLY LEARN AND BECOME AN EXPERT ON D3 PRODUCT. SKILLS : - STRONG ORAL AND WRITTEN COMMUNICATION SKILLS. - CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT. - DEEP CUSTOMER EMPATHY. - CUSTOMER EXPERIENCE CHAMPION. - EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE. - ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS. - UNDERSTANDING OF COMPETITIVE LANDSCAPE. - PLAYER / COACH MENTALITY.

• REQUIREMENTS
• : - 2-3 YEARS EXPERIENCE IN A CUSTOMER FACING SUPPORT / SUCCESS / ONBOARDING ROLE. - 1-2 YEARS PREVIOUS MANAGEMENT EXPERIENCE. - BACHELOR’S DEGREE. - UNDERSTANDING OF SMB SPACE, PARTICULARLY IN THE SPECIFIED VERTICAL. - KNOWLEDGE OF SALESFORCE CRM A PLUS. Tipo de puesto : Jornada completa Salario : $18,000.00 - $22,000.00 al mes Horario : - Turno de 10 horas Prestaciones : - Vales de despensa Tipos de compensaciones : - Bono de productividad Educación : - Bachillerato terminado (Deseable) Experiência : - Supervisión de personal : 2 años (Deseable) Idioma : - Inglés (Obligatorio) Lugar de trabajo : Empleo presencial

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