Customer Service Support Manager

Ventes has teamed up with an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

We are proud to support a global and growing community of over 2 million businesses,

comprised of agencies, consultants, and businesses of all sizes and industries. Our system

empowers users with all the tools needed to capture, nurture, and close new leads into

repeat customers. As of mid-2025, we processes over 4 billion API hits and handles

more than 2.5 billion message events every day. Our platform manages over 470 terabytes of

data distributed across five databases, operates with a network of over 250 micro services, and

supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first

environment. We are building more than software; we are building a global community

rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where

innovation thrives, ideas are celebrated, and people come first, no matter where they call

home.

Our Impact

As of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million

leads, and facilitates over 20 million conversations for the more than 2 million businesses we

serve each month. Behind those numbers are real people growing their companies,

connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are

You are searching for your opportunity to impact the experience of SaaS customers at the

very beginning of their customer journey. Providing them with world-class engagement the

moment they begin a trial with our platform. Your strategic and creative thinking

skills allow you to meet the demands of our prospective customers by intelligently speaking

to the solutions we offer and how they will benefit their business. You’ll flourish in our

dynamic performance-based atmosphere that gives you autonomy to work independently on

some projects and collaborate with various departments on others. Tie it all together with an

“all hands on deck” attitude, excellent communication, and time management skills, and this

is the job for you!

To be successful in this role, you will demonstrate best-in-class service and be a subject matter

expert on how our platform fits into their business strategy and success. You will

have experience working in a high-performance, high-accountability environment. You are

comfortable switching gears quickly and passionate about helping people. Your excellent

communication skills and working knowledge of the SaaS / Marketing landscape will serve you

well.

What You’ll Do

• Influence others, lead, coach and empower, through motivation and

encouragement, to accomplish team goals and foster a positive team culture

selecting, orienting, training, assigning, scheduling, coaching, counseling, and

disciplining employees; communicating job expectations; planning, monitoring,

appraising, and reviewing job contributions; planning and reviewing

compensation actions; enforcing policies and procedures

recommendations to strategic plans and reviews; preparing and completing

action plans; implementing productivity, quality, and customer-service standards;

resolving problems; completing audits; identifying customer service trends;

determining system improvements; implementing change

limited to live ticket queues, live channel queues, major bugs and staff availability

contact with employees to determine areas of improvement by reviewing

operational environments; conducting surveys; benchmarking best practices;

analyzing information and applications

redesigning processes; establishing and communicating service metrics;

monitoring and analyzing results; implementing changes

advice; resolving problems; disseminating advisories, warnings, and new

techniques

professional publications; maintaining personal networks; and participating in

professional organizations

the team; directly from customers; or from other our functions.

enthusiasm, providing communication, and motivation, and creating teamwork

and collaboration

team members via Zoom

What You’ll Bring :

professional development of those around you

critical to the success of this role

customers

strategic direction

automation to drive demonstrable customer and team success

Language Skills Required Vs. Preferred :