Senior Software Engineer II - Operations Engineering Team

Senior Software Engineer II - Operations Engineering Team

We are looking for a Senior Software Engineer / SRE to join the HumanAPI Operations Engineering Team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. This role focuses on building robust backend tools that enable operations teams to triage issues, perform impact analysis, monitor system health, and remediate policy / order-related failures efficiently.

Responsibilities

• Develop and maintain backend tools and services that support operations workflows, including issue triage, order / policy remediation, and RCA automation.
• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.
• Work with large-scale datasets in big data processing platforms such as Databricks to drive operational insights, anomaly detection, and impact analysis.
• Leverage AWS services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.) to build tools and automation that enhance system monitoring, visibility, and operational effectiveness.
• Participate in on‐call rotations and incident reviews, helping to improve system reliability and operational response.
• Collaborate with cross‐functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.
• Mentor junior developers and contribute to code quality through code reviews and design discussions.
• All other duties as assigned.

Requirements

Working For You

Seniority level

Mid‐Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Technology, Information and Media

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