[27 / 09 / 2025] Senior Operations Manager...

Job Title : Team Leader

Job Description :

The Team Leader role is a pivotal position within our organization, overseeing the daily operations of a group of call center associates. The primary objective of this role is to ensure that performance metrics are consistently met by providing effective coaching, motivation, and accountability.

This involves actively monitoring team performance, identifying areas for improvement, and implementing strategies to enhance overall productivity and efficiency.

We are seeking an exceptional leader who possesses strong communication skills, the ability to provide constructive feedback, and high energy to drive our team forward.

Required Skills and Qualifications :

Ongoing university studies in Administration or related fields are essential for this role.

A minimum of 6 months of experience as a Supervisor, preferably in a Call Center environment, leading teams of 10–12 associates is required.

Advanced English language proficiency is necessary to effectively communicate with colleagues and clients.

Benefits :

This position offers a unique opportunity to develop your leadership skills and contribute to a dynamic team.

Morning shifts provide a flexible schedule to balance work and personal life.