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Job Summary
This role will drive profitable growth of the DHL business through the implementation of customer, operational and people strategies aligned with our CIM values based on respect and results. As a member of the Mexico Management Board, this role will be fully accountable for the results and performance of the Region. Manage, control and develop DHL business activities in the region within the strategic framework as defined by the Group, taking into account local business environment to deliver maximum profit and optimize business assets and human resources. Chart strategic direction for the Region, and provide leadership and management of the Region to achieve established business objectives, and profitability. Make direct contribution to the development of the Country strategy. Ensure alignment with and attainment of optimum long-term growth targets, development of each DHL business entity.
Key Responsibilities
Customer (Internal and External)
- Key and strategic accounts are maintained and grown
- Retail business maintained and grown
- Operations are aligned to support strategic customer base
- Customer Satisfaction
- Increased profitability of existing and new customer relationships
- Increase and sustain engagement of key talent
Stakeholder (Internal and External)
Exposure at industry events and other business platformsDrive area growth by leveraging synergies with other DPDHL divisions & Business UnitsInterface with corporate and other DPDHL organizations / departments with respect to global / regional interactive programsParticipate and support cross-business unit programs and activities which promote business integration and growth in valueCompliance with area standards, policies & proceduresSelf
As the senior leader for the Region and member of the SMT the incumbent must personally uphold the highest standards of conduct, integrity, and complianceEnsures that these same high standards of conduct, integrity and compliance are consistently upheld throughout the Area and organizationEmphasizes these standards and attributes on a daily basis in all aspects of the business and insists on strict adherenceProcessLeading the Region Management TeamDirection & Leadership : Provide strong leadership to ensure agreed strategies and goals are communicated and effectively implementedHuman Resources : Develop and maintain a high performing team of competent managers and staff, capable of delivering value through teamworkProvide personal development and growth opportunities for all staffAct as an integral member of a senior management team that manages cross‑functional and cross‑country projects in the region, optimizing country resources and maximizing the adoption of Best Practices within our CIM principles of respect and resultsLabor RelationsStrategic Business Development
Develop an annual business plan that support the agreed strategies, improves market share and service levels, as well as meeting the expected financial contribution levels to the network.Business Performance & Results : Ensure that the annual business plan including revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative varianceEnable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitorsEnsure that area, national and global service standards are met or exceededManage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivityActively promote the exchange and adoption of Best Practices within the area to leverage collective learning and to improve consistency and productivityBe constantly sensitive to emerging customer and market requirementsManage the improvement of Customer Satisfaction over timeDevelop a high performance service culture in line with our Value Proposition which encompasses Global Expertise, Service Excellence and an International Focus.Financial Management
Ensure the financial wellbeing of the company from a legal, statutory and DHL management perspectivesSet, review, and implement capital and revenue budgetsDevelopment of the annual operating plan that includes EBITA, Revenue Targets Reforecast Revenue Targets, Cost Targets, Market Share, DOS and Cash FlowEnsure that cost control programs are effectively implemented in order to manage unit costsEnsures monitoring KPI’s are established to direct business decisionsOwns area P&LImprove liquidity through good capital and debtor managementPeople Management
Develop a high performance service culture within the Region that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21st Century Manager principles and Respect and resultsPlan, organize and direct an efficient and effective area management teamDevelop IKOs / KPIs with team members and monitor individual performanceTalent Management Strategy - conduct performance appraisal, including coachingManage the allocation of appropriate resources and commitment of staff to the achievement Regional and Country objectives and targetsIdentify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for successionSkills & Qualifications
Global Experience, with focus on Latin AmericaCross cultural experienceIndustry experience in express, logistics, familiar with aviation and regulatory issuesNegotiation at senior decision makers levelStrategic thinking and analytical skillsExcellent interpersonal and presentation skillsStrong team building and people management skillsProven track record in similar role and business of managing a diverse group of people in the organization as well as business developmentAbility to manage large and complex service related businesses in the Express IndustryCompetencies
Making Customers More SuccessfulMaintains effective relationships with customersDevelops, commercializes and delivers high quality / innovative services and solutionsInspires customers and gains their commitmentGains organizational alignment and support for customers’ needsShaping Direction
Maintains a visionary and global perspective pertaining to strategyDevelops sustainable strategies that support investment, provider and employer of choiceInspires and aligns the organization to make the strategies a realityDriving High Performance
Establishes clear, challenging and achievable targetsAligns resources and the organization to achieve targetsRegularly reviews and communicates progress against target and adjusts as neededChampions continuous improvement and innovationInspires results and respects through empowerment, accountability, recognition and rewardsDeveloping Others
Provides employees with candid and regular feedbackProvides employees with development opportunitiesSupports employees with career opportunitiesInspires employees to develop themselvesDeveloping Self
Conveys a clear sense of personal goals and valuesActively seeks feedback to improve performanceDevelops new skills and modifies behaviors based on feedbackTakes personal responsibility for career and developmentDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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