IT COMPUTER SYSTEMS ENGINEERS

The ERP Support, will be responsible for providing internal ERP module specific support in one or more functional area for the delivery of small enhancements to ensure immediate technical and functional needs can be quickly addressed.

The candidate is a team player who loves work on a global team, loves to be hands-on, likes technical challenges, and is willing to operate closely with the business. The analytical and technical ERP skills allow the Support Consultant to quickly and efficiently enable business operations and enhance the current worldwide internal ERP template.

The Support Consultant must have deep knowledge of IBP and ERP platforms that allows him / her to quickly analyze reported issues and drive the required adjustments and resolutions.

1st Level Support for the ERP and take ownership of assignments in order to expedite issue resolution

~ Solve ERP specific problems for one or more functional areas and serve as contact person for our internal and external customers

~ Participates in the delivery of small enhancements of specific business processes within the framework of a global template

~ Realization of ERP system customization in one or more functional areas

~ Provide functional descriptions and business process support to the development team

~ Participates in trainings

~ Demonstrate flexibility and support for objectives / tasks of other IT organizations

~ Knowledge transfer to others on the Support Team, Trainers, Subject Matter Experts and for external Consultants

Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.

~ Advanced English.

~2+ years building / supporting IT systems solutions

~2+ years experience supporting business needs

~ SAP, Oracle, Katana or another ERP knowledge desired.

~ Basic SQL or database knowledge.

~ ERP configuration knowledge in one or more streams

~ EasyVista, ServiceNow, Salesforce) and remote support tools.

~ Enjoy working in a Global team setting

~ This position will work in a hybrid model in Mexico City.

Hybrid model (Home Office & on site (1 per week).

Seguro de gastos médicos mayores, menores y dental.

Clases de idioma inglés.

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