Customer Order

Company DescriptionThe IKEA vision is to create a better everyday life for the many people.

We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.

We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work.

We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.Job Description Secure that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs.Securing the market set-up for customer order flow from fulfilment units to the customers.Achieving and maintaining the highest level of accuracy through correct and proper administrationLeading the accuracy agenda for the central warehouse with a right first time attitudeReach excellence in securing the customer promise / demands.Control and maintain the Range and order allocation set upMonitor the order flow and secure a qualitative information flow to concerned parties.Inspired by the IKEA vision, values and cultureLeading business through peopleEnjoy applying strategic, tactical and operational approach for analysing business opportunities from customer / perspective and inspired by challenging situationsCustomer orientation and centricity : see the customer first and consider the impact on the customer when taking decisionsEagerness and desire to understand the IKEA business and customer needs and influenceGood business understanding : understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approachVery good knowledge of IKEA processes, supply chain, warehousing operations and service business leading to an excellent customer fulfilmentVery good understanding of the customer and co-worker needs, demands and expectations on the marketGood knowledge of stakeholder management : knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happenExcellent knowledge of relevant IT systems / solutions / tools, calculation methods and analysis within the functionQualifications Collaborative mind-set : good in building relationships across the organisation and having influence and personal impact by using good communication and negotiation skillsEnd-to-end orientation : ability to apply analytical process-oriented thinking including planning and maintaining work processAbility to act within the global framework to achieve local / market / organisation goalsAbility to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environmentsAnalytical capability to enable translation of business andcustomer needs into development initiativesAdditional InformationCapabilities : Supporting and cooperatingInteracting and presentingAnalysing and InterpretingAdapting and Coping