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An IT Specialist in LVMH Watches & Jewerly will be responsible...

For managing the entire IS&T infrastructure and providing end user support for the brands in MEXICO.

This position works closely as key partner to all internal departments and headquarters.

About the role...

This position is the main responsible of the organization and execution of the global and local IS&T strategy and roadmap.

Main responsabilities included :

• End Users Support : IT main point of contact at the office with direct support actions dedicated to end users, execution of technical operations, dealing with technical change and solving incidents. Missions includes for instance :
• Deploy new laptops, iPad or iPhone.
• Qualifying technical / Business applications issues and previous debugging before opening a ticket to HQ.
• Deploying / testing business applications
• Physical Installing network devices and testing
• Internet relates issues
• Manages local vendors that deliver solutions and services to the company, negotiates service contracts and maintenance agreements.
• Ensures the Mexico organization gets the necessary level of support from HQ IS&T department
• Facilitate application support (SAP, CEGID, Sales force …) in coordination with key users and HQ-teams
• Work locally with Brands’ teams and SSC to understand operational needs and their long-term evolution.
• Works with HQ IT team to understand global strategy
• Consolidates local projects with respective global projects as well as LVMH group projects, into an implementation roadmap Organizes the local resources – internal / external, recruitment / trainings – to implement such roadmap.
• Defines IT cost center budget and the follow up of costs.
• Setups KPIs to monitor service level provided to Stores and HQ, follows service desk activity and challenges them, defines action plan to improve service.
• Represents the LVMH W&J within the LVMH Mexico IS&T community
• Implements and enforces the regional and global Cyber security policies. Analyses incidents and share conclusions.

Expected skills :

Interpersonal Skills :

If you are interested please apply in Linkedin.

LHVM W&J

Recruitment team