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▷ [Solo Quedan 24h] Global Customer Experience Specialist...

beBeeCommunicationMexico City, MX

Hace 7 horas

Descripción del trabajo

Customer Service Team Lead

We are seeking a skilled Customer Service Team Lead to play a crucial role in delivering exceptional customer experiences. As part of our global team, you will be responsible for managing customer service satisfaction and KPIs in Latin America.

Key Responsibilities :

Develop and implement service policies, processes, and content.
Manage market product reputation information and quality issues.
Lead a local service team of agents and service providers, handling customer complaints in Latin America.

Requirements :

Bachelor's degree or above, with at least 1 year of relevant service experience.

Excellent communication skills, strong logical thinking, and goal-oriented approach.

Strong sense of responsibility and execution, capable of driving teams to achieve goals.

Proficient in Chinese or English communication, with strong stress resistance.

What We Offer :

A dynamic work environment with opportunities for growth and development.

A competitive salary and benefits package.

The chance to work with a diverse team of professionals.

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Solo Quedan Customer • Mexico City, MX