Data Management Leader...

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose : helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions : Trade Credit Insurance, Business Information, Debt Collection, Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Job Title : SSC The Contract Management Team Leader

Oversees and manages the daily operations of the Commercial Backoffice (CBO) team for the North America region, ensuring adherence to established SLAs, company policies, and regulatory requirements. Delivers high-quality service and exceptional customer care.

Facilitates effective communication across teams and departments by leading regular meetings with managers and ensuring timely dissemination of relevant information to support staff.

Prepares and analyzes monthly performance metrics to monitor service quality and operational efficiency.

Ensures all team members receive appropriate training, including ongoing compliance education, to maintain high standards of performance and regulatory alignment.

Promotes succession planning through coaching, mentoring, and leadership development initiatives.

Reviews performance data and productivity metrics to assess operational effectiveness and implements strategic adjustments to meet evolving business needs.

Quick to adapt to new technologies and software tools

• Fluent in English
• Professional level in Spanish
• Portuguese desirable
• Familiarity and ease with varying IT and online software

Staff supervision experience.

Bachelor's degree in Administration, degrees or similar

Location : Ciudad de México / Mexico City (Hybrid – 2 days onsite, 3 days remote)