Regional IT Manager - LATAM...

Overview :

Regional IT Manager - LATAM

Role Status : Permanent Staff Role

Location : San Juna Del Rio, Mexico

MORGAN ADVANCED MATERIALS

Morgan Advanced Materials is a world leader in the development and production of advanced materials. We produce a wide range of specialist, high specification materials that have extraordinary attributes and properties. Despite the complexity of our technologies, our focus is simple – we supply innovative, differentiated products made from advanced materials that enable our customers’ products to perform more efficiently, more reliably and for longer.

OVERVIEW & SCOPE OF ROLE :

Morgan IT is committed to provide fit-for-purpose, always-updated IT services that maximize our workforce’s potential and contribute to business growth. The OneIT team is executing a comprehensive strategic roadmap to modernize and globalize our IT estate, optimizing IT performance and the business value derived from IT.

This pivotal role is responsible for overseeing IT operations, services, and key developments across LATAM. The IT Regional Manager ensures alignment with global IT standards while addressing regional business needs and driving digital transformation efforts. The position requires close collaboration with Site Leadership, providing proactive IT support, and acting as the primary liaison between regional IT resources, global IT functions, and site operations. The role plays a critical part in delivering secure, scalable, and efficient IT solutions that align with business objectives, ensuring seamless IT service integration across the region.

Responsibilities :

ESSENTIAL DUTIES & REPONSIBILITIES :

Service Delivery Management

• Manage service performance against SLAs and budgets, identifying corrective actions as needed.
• Oversee the end-to-end service delivery of regional and local IT services, while supporting global and other regional services.
• Analyze customer feedback and operational reporting to identify areas for service improvement, including addressing knowledge gaps and process inefficiencies.
• Assist IT leadership in presenting service delivery performance to the business.
• Manage hardware lifecycle in line with global standards and policies.
• Ensure the asset register and CMDB are current and accurate across all sites.
• Oversee Service Introduction and Operational Readiness for new services.

Customer and Business Relationship Management

Regional IT Team Management

Continuous Improvement and Modernization

Global Delivery and Collaboration

Cybersecurity & Compliance

Qualifications :

EXPERIENCE & BACKGROUND

Qualifications :

Experience :

Competencies :

Morgan Advanced Materials is an EEO / AA / M / W / D / V Employer Ind-1