Bilingual Patient Scheduling Coordinator (Spanish-English)

Job Title : Bilingual Patient Scheduling Coordinator (Behavioral Health)

Position type : Full-Time

Work hours : 9 : 00 AM to 6 : 00 PM Eastern Standard Time

Work days : Monday to Friday

Salary : $6 - $7 per hour, depending on experience

Job code : DO-RH

Workplace : Remote

Preferred Candidate Location : Philippines, Mexico, Honduras, Colombia, any other LATAM country

About Our Client

Our client is a U.S.-based healthcare practice committed to providing compassionate, patient-centered care in an environment that is inclusive, respectful, and welcoming to people of all backgrounds. They value diversity, equity, and inclusion—not only in patient care, but also in how they build and support their remote team. Team members are encouraged to bring their full selves to work and are treated with professionalism, respect, and trust.

They are seeking a Bilingual Patient Scheduling Coordinator to serve as the primary owner of appointment scheduling and patient communication in a fully remote, full-time role. This position plays a vital role in ensuring patients are scheduled accurately, reminded on time, and supported through clear, professional communication.

The role focuses heavily on scheduling via text and email, managing inboxes, coordinating with healthcare professionals, and maintaining accurate patient records. Occasional outbound calls may be required, but the majority of communication is written. You will manage the scheduling workload independently, support telehealth platforms, and help ensure smooth clinical operations.

This opportunity is ideal for someone with experience in medical, behavioral health, psychiatry, or mental health settings who is organized, reliable, detail-oriented, and comfortable taking full ownership of scheduling responsibilities in a remote environment.

Scope of Work / Key Responsibilities :

• Schedule patient appointments accurately and efficiently
• Send appointment reminders and follow-ups
• Manage and update patient records
• Handle patient inquiries and correspondence professionally via email and text
• Coordinate scheduling needs with healthcare professionals
• Manage and support telehealth platforms
• Handle email and text management, including sorting, prioritizing, responding, and sending newsletters when needed
• Schedule appointments primarily via text and email, with occasional outbound calls if required
• Independently manage scheduling workflows as the sole scheduling owner
• Maintain consistency, accuracy, and professionalism in all patient-facing communication

Requirements

Required Experience & Skills

Top 3 Priorities for This Role

Basic requirements

Technical requirements

Benefits

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.