Chief Client Experience Officer

We're revolutionizing K-12 education in Latin America with a proven model that's scaling fast.

Our schools' experience is just as important as our product. We want every school, teacher, and student to feel supported, empowered, and proud to be part of our journey.

The role will own the end-to-end customer journey : from booking meetings to onboarding, adoption, support, and renewal.

This position requires a builder-operator who has scaled CS in customer-intensive companies, knows world-class standards, and can bring them into the organization.

The mission includes leading the pre-customer process, launching support operations with SLAs, creating communication playbooks, driving onboarding and adoption, building dashboards, integrating tools, and hiring and leading a team.

We're looking for someone based in Mexico City who is fluent in Spanish and English, has 6–10 years of experience in Customer Success / Customer Support leadership, and has proven experience in a customer-success-intensive company.

We offer opportunities to build and scale the full CS & Support function, collaborations with diverse teams across Mexico, LATAM, and Europe, and a competitive salary with equity upside.

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