Unlock System Success as a Professional

Job Title :

Systems Access – Management and Administration

The Systems Access – Management and Administration role is responsible for managing access credentials to systems and supported platforms. This position requires technical expertise, strong analytical skills, and effective communication to deliver high-quality service.

Responsibilities :

• Manage requests for access credentials to systems and platforms.
• Support internal (employees) and external customers.
• Vet requests based on criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet standards.
• Monitor processes, identify issues, and ensure service quality.
• Handle requests efficiently and communicate with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids and troubleshooting guides.
• Provide regular activity reports to management with insights and trends.
• Communicate with clients within the defined scope of work.
• Share knowledge and best practices to support knowledge management.

Qualifications :

Education and Work Experience Requirements :

Skills and Abilities Required :

Working Environment :