(Solo Quedan 15h) Warranty Specialist...

Key Stakeholders : Aftersales Director, Quality Assurance Team, Dealers, Service Centers

About Us

ZEEKR is redefining electric mobility through innovation and customer-centric solutions. Our warranty programs reflect our commitment to quality and trust.

Key Responsibilities

• Policy Execution : Implement and communicate warranty policies (aligned with Aftersales Director’s strategy).
• Claims Management : Process dealer / customer claims, ensuring compliance with timelines and documentation.
• Data Analysis : Track claim trends and report recurring issues to QA / Engineering teams.
• Audit Support : Maintain accurate records for internal / external audits.
• Dealer Training : Collaborate with Head of Technical Support to train dealers on warranty processes.
• Escalations : Resolve complex warranty disputes (escalated by Service Centers).

Requirements