Ejecutivo de Cuenta Sr. Cancún

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual Sr. Account Executive to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine) . Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at

This is an On-site position at our Cancun Office .

This role is pivotal in building strong relationships with hotels , proactively addressing their needs, and identifying opportunities to increase revenue production, upsell, and cross-sell. By maintaining open lines of communication and ensuring clients fully leverage the company’s products and services, the candidate will contribute directly to revenue growth and client satisfaction.

WHAT WE NEED

• Knowledge of current marketing trends and tactics
• At least 5 years of previous experience in the hospitality field , in customer success, account management.
• Proficiency in English & Spanish
• Ability to build trust and rapport with clients, acting as their advocate within the company.
• Ability to break down complex information and make data-driven recommendations to clients and internal teams.
• Experience using CRM systems
• Ability to conduct product demonstrations and training sessions, ensuring clients can maximize the product's value.
• Experience in managing multiple client accounts simultaneously, with the ability to prioritize tasks based on urgency and importance.
• Comfortable discussing additional products, services, or features with clients to help them achieve better results while driving revenue growth.
• Willingness to continually learn about new industry trends, best practices, and tools that can enhance client success.
• Ability to empathize with clients, ensuring they feel heard and supported throughout their journey with the company.

RESPONSIBILITIES

Equal Opportunity Employer :

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.