ServiceNow Developer with ITSM and HRSD - Remote in Mexico

ServiceNow Developer with ITSM and HRSD – Remote in Mexico

Mid‑senior level, full‑time, remote position for candidates based in Mexico and comfortable with English.

Key Responsibilities & Skills

• Understand and translate customer business needs into ServiceNow solutions.
• Design solutions on the ServiceNow platform tailored to customer requirements.
• Provide scope, effort estimates, and recommend development methodologies.
• Create user stories or work breakdown structures to enable technical delivery.
• Design and develop ITSM, HRSD and Portal solutions.
• Track work items and report progress to stakeholders.
• Handle escalations within the team and with project stakeholders.
• Conduct requirement gathering for ServiceNow implementations.
• Lead technical reviews and conduct end‑user training sessions.
• Configure IT Service Management modules: Incident, Problem, Change, Release, Service Request, Service Portal, Service Catalog, Asset, and user setup.
• Develop using ServiceNow: REST/SOAP web services, JavaScript, and other platform scripts.
• Configure CMDB, Asset Management, and orchestrations for software distribution.
• Set up ServiceNow ITBM for Project, Portfolio, Demand, Resource, and Finance.
• Create reports and performance analytics in ServiceNow.
• Build custom processes, third‑party integrations, and custom applications.
• Adopt best practices for ServiceNow implementation.
• Lead and manage a global team.
• Guide project delivery with understanding of contracts and project management practices.
• Coordinate with internal and client stakeholders to deliver projects on time, within scope, and within budget.
• Apply strong problem‑solving and troubleshooting skills with mature judgment.
• Communicate effectively in English with team members and customers.
• Understand ServiceNow upgrade, cloning, and collaboration with the ServiceNow HI support team.
• Set up integrations: LDAP/SSO, Email, Chat, etc.
• Implement domain separation and data segregation.

Certifications

• ServiceNow Implementation Certified – ITSM, HRSD

Additional Information

• Seniority level: Mid‑senior
• Employment type: Full‑time
• Job function: Other
• Industry: IT Services and IT Consulting