Customer service agent

Join our Tijuana team at Redial BPO!

Location : Zona Rio, Tijuana, B.C.

Schedules : 6 am - 3 pm and 9 am to 6 pm.

As a  Customer Service Agent  at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations.

Qualifications

As part of our team, you can expect :

For any inquiries, please feel free to contact us at  (664) 391-1571 or (663) 214-8982.  You can also drop by at one our offices, Zona Centro :   https : / / maps.app.goo.gl / GYZeXC...

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.