Business Development Representative

About Customer ServiceProvide exceptional customer support by addressing inquiries, resolving issues, and ensuring satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat, providing timely and effective solutions.Handle customer complaints, concerns, and inquiries with professionalism.Fundamental Skills & Qualifications : Maintain a thorough understanding of products, policies, and procedures to assist customers accurately.Stay updated on new product releases and company updates.Collaboration & Cross-Functional Support : Collaborate with other departments to resolve complex customer issues or escalate matters as needed.Communicate customer feedback to internal teams to help improve products, services, or processes.Compliance & Documentation : Ensure that all customer interactions adhere to policies, procedures, and regulatory requirements.Maintain accurate records of customer interactions, issues, and resolutions.Customer Satisfaction & Retention : Work to meet and exceed customer service targets, including response times and resolution rates.Promote customer retention by resolving issues efficiently and building long-term relationships.