Banamex- Ops Sup Team Lead

Discover your future at CitiWorking at Citi is far more than just a job.

A career with us means joining a team of more than 230,000 dedicated people from around the globe.

At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes Responsibilities : Lead a small team by providing coaching and mentoringPerform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants as well as creating presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technologyRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenariosCreate, manage and maintain a project plan and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements / performance reporting / advices / letters / notices for the America's regionFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications : Previous relevant experience preferred (combination of education / experience)Proficient in Microsoft OfficeProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation : Bachelor's degree / University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.Experiencia requeridaExperiencia mínima de 2 años en el proceso del Intercambio Bancario o relacionada con la operación bancaria o puestos AdministrativosConocimientos Contabilidad básica (deseable), administración y análisis de información.Inglés básico (deseable)Manejo de paquetería OfficeApego a políticas institucionales, responsable, toma de decisiones, trabajo bajo presión, iniciativa, coordinación de personal y con equipos de trabajo, trabajo en equipo, orientación a resultados, análisis de información, actitud de servicio, proponer soluciones a las necesidades detectadas.ConocimientosConocimientos Contabilidad básica (deseable), administración y análisis de informaciónInglés básico (deseable)Manejo de paquetería Office con foco en hojas de cálculo y de base de datosObjetivo del puestoRealizar la supervisión del proceso de conciliación del Intercambio Domestico e Internacional con Mastercard / VISA por transacciones de disposiciones de efectivo realizadas con tarjetas de crédito / debitoObjetivo del áreaLiquidar, conciliar y compensar la actividad generada en el intercambio Emisor / Adquirente Nacional e Internacional, derivada de operaciones por consumos y disposiciones realizadas con tarjetas en Comercios (POS) y Cajeros Automáticos (ATM's)Funciones principales del PuestoRealizar la supervisión del proceso de conciliación del Intercambio Domestico e Internacional con Mastercard / VISA por transacciones de disposiciones de efectivo realizadas con tarjetas de crédito / debitoRevisar y aprobar el resultado de cuadre de cifras diarioRevisar la información contable del día para la compensación diariaEfectuar el control diario de las partidas contables generadas para su conciliaciónTrato directo con Bancos, Cámara de Compensación y Gerencias de ProductoElaboración de información estadísticaAplicación de controles al procesoHabilidades técnicas / Competencias que debe tener el CandidatoHabilidades para trabajo en equipoHabilidades interpersonales de relacionamiento con personal de áreas diferentes y personal externoHabilidades de comunicación oral y escrita para la creación de documentos de trabajo y entregables.Atención de problemas de manera inmediata (sentido de urgencia)Capacidad de análisis de informaciónIniciativaTrabajo bajo presiónOrientación a cumplimiento de objetivos y resultadosLugar de Trabajo (Domicilio Laboral)MORAS NO. 850 PB ACACIAS CIUDAD DE MEXICOObservaciones EspecialesTrabajo de Lunes a viernes con horario de 8 : 00 am a 6 : 00 pm con 2 horas de comida y en esquema Híbrido-Job Family Group : Operations - Core-Job Family : Operations Support-Time Type : Full time-Most Relevant SkillsPlease see the requirements listed above.

• Other Relevant SkillsFor complementary skills, please see above and / or contact the recruiter.
• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi.

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