Talent.com
Esta oferta de trabajo no está disponible en tu país.
Systems Access -Management and Administration

Systems Access -Management and Administration

MasTec Communications GroupTenochtitlán, Chiapas, Mexico
Hace 23 días
Descripción del trabajo

Overview :

The Systems Access – Management and Administration role is responsible for managing credentials for MasTec client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, and effective communication to deliver high-quality service to both internal and external customers.

The ideal candidate is well-versed in systems engineering principles and has a solid understanding of enterprise systems architecture, deployment, and integration. Prompt issue resolution is essential to minimize downtime and maintain business continuity.

Responsibilities :

  • Manage service requests for access credentials to MasTec client systems and platforms.
  • Support internal (MasTec employees) and external (approved vendor personnel) customers.
  • Vet service requests based on strict criteria, prerequisites, and requirements.
  • Collaborate with stakeholders to ensure requests meet processing standards.
  • Monitor processes, proactively identify issues, and ensure service quality.
  • Ensure timely and efficient handling of service requests.
  • Communicate clearly with customers regarding expectations and deliverables.
  • Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
  • Provide weekly activity reports to management with insights and trends.
  • Communicate with clients strictly within the defined scope of work.
  • Share knowledge, best practices, and lessons learned to support knowledge management.
  • Participate in quality assurance and testing activities as needed.
  • Collaborate with team members and stakeholders to enhance customer satisfaction.

Qualifications :

Education and Work Experience Requirements :

  • Bachelor’s degree in computer science, Computer Information Systems, or Management Information Systems
  • Minimum of 2 years of relevant experience or training.
  • Experience in construction, telecommunications, or engineering fields preferred.
  • Equivalent combinations of education and experience will be considered.
  • Knowledge, Skills and Abilities Required :

  • Ability to manage high volumes of service requests, including those impacted by system or process changes.
  • Excellent written and verbal communication skills in English.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Proficient in Microsoft Office Suite and project management tools.
  • Strong analytical and problem-solving skills.
  • Familiarity with Power BI for building business solutions and generating insights.
  • Understanding of project management concepts and workflow automation.
  • Ability to communicate technical concepts clearly and collaborate effectively.
  • Capable of working independently and as part of a team with minimal supervision.
  • Working Environment :

  • Standard U.S. business hours : Monday–Friday, 8 AM–5 PM CST
  • On-site work only; remote work is not permitted.
  • Software Knowledge : Microsoft Office Suite
  • Daily routine :
  • Perform general office duties, including attending meetings, collaborating with the team on assigned responsibilities, processing requests for user credential resets (passwords).
  • Tracking requests and building reporting for the request to understand trends and find opportunities for efficiencies.
  • Crear una alerta de empleo para esta búsqueda

    Management System • Tenochtitlán, Chiapas, Mexico

    Ofertas relacionadas
    • Oferta promocionada
    Audit Manager

    Audit Manager

    KPMG MéxicoTenochtitlán, Chiapas, Mexico
    The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special p...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    Finance and Administration Director

    Finance and Administration Director

    Degento ConsultingTenochtitlán, Chiapas, Mexico
    A leading business group with national and international operations is seeking a.Finance and Administration Director.This position reports directly to the. Controllership, Treasury, and Financial Pl...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Inventory Specialist – Cellphone Industry

    Inventory Specialist – Cellphone Industry

    HONORTenochtitlán, Chiapas, Mexico
    Inventory Specialist – Cellphone Industry.The Inventory Specialist is responsible for monitoring, controlling, and maintaining accurate inventory levels of mobile devices, accessories, and spare pa...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Head of FP&A

    Head of FP&A

    TransNetwork LLCTenochtitlán, Chiapas, Mexico
    Our work environment is dynamic, collaborative, and focused on continuous learning, where we support the growth and development of each of our employees. This role oversees budgeting, forecasting, r...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    Senior Audit Analyst

    Senior Audit Analyst

    KPMG MéxicoTenochtitlán, Chiapas, Mexico
    The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special p...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    Technical Manager

    Technical Manager

    GlobalLogicTenochtitlán, Chiapas, Mexico
    We’re Hiring : Engineering Manager / Technical Lead 🚀.We are looking for a highly skilled and experienced Engineering Leader to join our team and drive large-scale, distributed projects across glob...Mostrar másÚltima actualización: hace 24 días
    • Oferta promocionada
    Engineering Manager - Remote

    Engineering Manager - Remote

    INDI Staffing ServicesTenochtitlán, Chiapas, Mexico
    At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Change Manager

    Change Manager

    Stefanini LATAMTenochtitlán, Chiapas, Mexico
    At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.Languages : English, Portuguese & Spanish. Essential Duties and Responsibilities : .De...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Audit Supervisor

    Audit Supervisor

    KPMG MéxicoTenochtitlán, Chiapas, Mexico
    The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special p...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    Vehicle Project Chief

    Vehicle Project Chief

    Pentangle Tech Services | P5 GroupTenochtitlán, Chiapas, Mexico
    Vehicle Project Chief Automotive.We are looking for talented engineers with backgrounds in Electrical and Computer Engineering for such roles as Vehicle Systems Engineering, Electrical Design and R...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Modernization Architect

    Modernization Architect

    LuxoftTenochtitlán, Chiapas, Mexico
    Application Modernization Practice is a horizontal practice, supporting all business verticals in DXC.As a Senior Modernization Architect, you'll play a pivotal role in both shaping modernization s...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Site Reliability Engineer - AWS / SQL

    Site Reliability Engineer - AWS / SQL

    S&P GlobalTenochtitlán, Chiapas, Mexico
    Site Reliability Engineer - Data Support | S&P Dow Jones Indices.We are seeking an Site Reliability Engineer - Data Support to be a key player in the implementation and support of our Global Index ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Soporte General de Ciberseguridad y Redes

    Soporte General de Ciberseguridad y Redes

    AnónimoTenochtitlán, Chiapas, Mexico
    Ingeniero de Soporte 1er Nivel.Disfrutas resolver problemas de redes y seguridad?.Ingeniero de Soporte 1er Nivel.Si te motiva diagnosticar, solucionar y optimizar entornos de ciberseguridad y redes...Mostrar másÚltima actualización: hace 21 días
    • Oferta promocionada
    Systems Access -Management And Administration

    Systems Access -Management And Administration

    Mastec Communications GroupTuxtla Gutiérrez, Chiapas, México
    Overview : The Systems Access – Management and Administration role is responsible for managing credentials for MasTec client systems and supported platforms. This position requires technical expertise...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Telecom Operations and Maintenance Expert

    Telecom Operations and Maintenance Expert

    Beijing Foreign Enterprise Management Consultants Co.,LtdTenochtitlán, Chiapas, Mexico
    How to apply : Please, attached your English resume to your application, if your profile is not in English or complete.On behalf of ICT company Huawei Technologies, we are looking for our Expert of ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Project Control Specialist

    Project Control Specialist

    Pentangle Tech Services | P5 GroupTenochtitlán, Chiapas, Mexico
    What Is GM’s Error Proofing Platform (EPP)?.GM’s standardized system for error detection and prevention across its assembly lines. It evolved from earlier systems like.Scalable Error Proofing), and ...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Tech Lead

    Tech Lead

    axityTenochtitlán, Chiapas, Mexico
    Min +10 years in technology project implementation.Demonstrates up-to-date expertise in Data Engineering, complex data pipeline development. Design, develop, implement and tune large-scale distribut...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    Manager - Pricing Operations

    Manager - Pricing Operations

    HSBCTenochtitlán, Chiapas, Mexico
    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial service...Mostrar másÚltima actualización: hace 24 días