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[Solo Quedan 15h] Customer Support Representative (Contract)...

beBeeCustomerCentricSantiago de Querétaro, MX

Hace 11 horas

Descripción del trabajo

Customer Support Specialist Role

This role requires a customer-centric professional with strong communication skills to deliver exceptional support experiences.

Key Responsibilities :

Maintain a positive and empathetic attitude toward customers at all times, ensuring a professional and courteous interaction.
Respond promptly to customer inquiries, providing timely and accurate solutions or escalating issues as necessary.
Utilize various communication channels to engage with customers, including phone, email, and chat.
Acknowledge and resolve customer complaints in a fair and respectful manner, turning negative experiences into positive ones.
Demonstrate in-depth knowledge of our products and services, enabling the provision of expert advice and guidance to customers.
Process orders, forms, applications, and requests efficiently and accurately, meeting customer expectations.
Maintain accurate records of customer interactions, transactions, comments, and complaints, facilitating data-driven decision-making and quality improvement initiatives.
Employ effective problem-solving skills, leveraging experience working with customer support to address complex issues and provide resolution-oriented solutions.

Requirements and Qualifications :

Strong verbal and written communication skills, with the ability to tailor messaging to diverse audiences.

Excellent interpersonal skills, with a focus on empathy, active listening, and conflict resolution.

Proven ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.

Proficiency in using technology and software systems to streamline processes and enhance customer engagement.

Experience working in a customer-facing role, preferably in a similar industry or sector.

High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits :

Opportunity to work for a dynamic organization that values innovation, teamwork, and customer satisfaction.

Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off.

Ongoing training and development opportunities to enhance skills and advance career goals.

Other Information :

This is an exciting opportunity to join a team dedicated to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is passionate about providing outstanding support, we encourage you to apply.

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Solo Quedan Customer • Santiago de Querétaro, MX