Engineering Manager, Managed Services

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers and industry leaders across sectors. The company supports global distributed collaboration with 1200+ colleagues in 75+ countries and very few office-based roles, with teams meeting 2–4 times per year in person at locations around the world.

The company is founder-led, profitable, and growing. We are hiring an Engineering Manager .

This role offers a technologist with a passion for Linux and Cloud technologies the opportunity to build a career with Canonical and drive success for customers leveraging Ubuntu and open source products. If you have an affinity for open source development and technology, you will work with some of the best people in the industry at Canonical.

Role and team

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. You will be a Cloud Engineering Manager for the BootStack team, responsible for managing engineers who oversee day-to-day managed service of customer environments, including customer service management, operations, and ongoing product improvement. Collaboration with customers, product engineering, and operations is critical to success.

Location : This is a globally remote role.

The role entails

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

What we are looking for in you

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with benefits reflecting our values and ideals, with programs designed to meet local needs globally.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, a key open-source project powering AI, IoT, and the cloud, we recruit globally and set high standards for joining the company. Most colleagues have worked from home since our inception in 2004. Working here challenges you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

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