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Job Description

The role of an Assistant Learning & Development Manager involves supporting the General Manager in creating a culture of continuous learning, service excellence, and performance development. This position is responsible for planning, delivering, and evaluating learning interventions that align with the hotel's strategic objectives.

This role works closely with department heads and plays a key part in leadership development, onboarding, brand training, and service culture initiatives. The successful candidate will be able to develop and implement a hotel-wide learning and development plan aligned to business goals.

Key responsibilities include designing and delivering tailored training programs that reflect the highest standards of ultra-luxury hospitality, conducting learning needs analysis in collaboration with department heads and the General Manager, and managing learning budgets and the Kerzner Learning & Development annual process.

Additionally, this role involves continuously evaluating training effectiveness using Kirkpatrick levels of evaluation and making data-driven improvements. The Assistant Learning & Development Manager will also be responsible for onboarding new colleagues with an on-brand orientation program that immerses them in the brand values and service culture.

Other key responsibilities include effective business partnering with HR and operational leaders to support departmental training, talent development, succession planning, guest service, and business results. The role will also involve supporting department heads and resort people leaders with the Personal Development Plans of their colleagues and tracking trends and action required learning & training needs.

Furthermore, the Assistant Learning & Development Manager will be responsible for coordinating and managing LMS platforms, e-learning content, and luxury service certifications, maintaining strong relationships with Global Learning & Organisational Development, Kerzner Global Office, all Kerzner Resorts, external training vendors, coaches, language instructors, and hospitality consultants.

Key Skills & Qualifications

• Bachelor's degree in Hospitality Management, Human Resources, Education, or related field (Master's preferred).
• 3+ years of L&D experience in luxury or ultra-luxury hospitality.
• Proven experience designing and delivering soft-skills and service-focused training programs.
• Deep understanding of luxury service standards, brand alignment, and cultural nuances in guest service.
• Experience in facilitation of training and storytelling skills with the ability to inspire and motivate across cultures.
• Ability to build trust and influence leaders across departments.
• Proficiency in Learning Management Systems and digital learning tools.

Benefits

Our company is committed to investing in the growth of its employees. We offer a range of benefits that will support your professional development and help you achieve your career goals.

Others

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You will be part of a dynamic and supportive environment where you can grow and develop your skills.