Imports Coordinator (On Site - Midtown Jalisco, Gdl)

Imports Coordinator (On site - Midtown Jalisco, GDL)

Guadalajara, Midtown Jalisco, Jalisco, Mexico

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Key Activities and general responsibilities

Receive and process orders / purchase write up

Follow up with internal or external customers to clarify orders / purchase write up if needed

Communicate orders internally according to the established process

Assure ownership of operational costs

Validate Quality Assurance approval of vendor / item and certification link

Logistics (Outbound)

Responsible for tracking and order distribution

Facilitate product releases and pick-ups with 3rd party warehouses as needed

Arrange domestic truck freight with our carrier partners

Prepare appropriate documentation for customers

Verify and track orders and shipments

Ensure that all processes and procedures are completed following established guidelines

Manage relationships with the warehouses

In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it

Perform additional duties as assigned

Support Account Managers / Traders with specific accounts

Hold an understanding of products / commodities to be able to answer most customer / traders' inquiries

Communicate issues / challenges to the Trade team

Support Sr.

Trader, Sales Executives, and Commodities / Account Specialists in efforts to gain and retain customers / vendors including logging appropriate information into CRM

Create new customer / supplier relations in system

Knowledge required

Experience in an Import / Export, Customer Service, and local logistics environment is preferred

Proficiency in MS Office

Knowledge of Contact Management Systems

Database software

Inventory Software

Order processing systems preferred

Thrives and works well in tied ambiguous situations and deadline pressures

Willingness to learn

Record-keeping, tracking shipping, and data analyses

High level of initiative / proactivity

Extremely detail-oriented

Strong organizational skills and ability to multitask

Very good verbal and written English communication skills

Working hours : Monday to Friday, 8 : 00am-5 : 00pm or 9 : 00am-6 : 00pm (daylight saving time)

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