I2C SME Order-to-Cash Subject Matter Expert

I2C SME Order-to-Cash Subject Matter Expert page is loaded## I2C SME Order-to-Cash Subject Matter Expertremote type : On-sitelocations : MEX-Queretaro-Queretarotime type : Full timeposted on : Posted Todaytime left to apply : End Date : September 28, 2025 (15 days left to apply)job requisition id : R137751

• Job Description :
• About the Role
• Looking for an experienced Order-to-Cash Subject Matter Expert with strong leadership skills to join our OTC Tower. In this role, you will serve as the go-to expert for all aspects of the O2C cycle while helping shape strategy, mentor teams, and drive operational excellence. You will partner closely with cross-functional teams and stakeholders to optimize processes, resolve complex issues, and ensure best practices are implemented consistently across regions.
• Lead as the O2C subject matter expert, covering credit, billing, collections, cash application, dispute management, and trade finance.
• Guide and coach Hub and Spoke teams to build expertise, strengthen performance, and ensure knowledge transfer while building collaboration.
• Collaborate with finance, operations, and business leaders to align on priorities and deliver impactful results.
• Serve as a trusted escalation point, resolving complex customer and process challenges.
• Analyze performance metrics, identify trends, and drive initiatives that improve efficiency and reduce risk.
• Support ERP / system implementations and automation efforts, ensuring O2C requirements are met.
• Champion standardization, compliance, and continuous improvement across EU operations.
• Bachelor’s degree in Finance, Accounting, Business, or related field
• 5+ years of progressive experience in Order-to-Cash, including leadership or SME-level responsibilities.
• Strong expertise in ERP platforms (SAP, Oracle, or similar) and related O2C tools.
• Excellent problem-solving and analytical skills, with a track record of driving process improvements.
• Strong leadership presence with the ability to influence and partner across all levels of the organization.
• Outstanding communication and stakeholder management skills.
• Comfortable working in a fast-paced, global environment.
• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.[](blob : https : / / mars.wd3.myworkdayjobs.com / d2b5de0e-23df-4dde-ba0e-dc65c4254bcb)0 : 00 / 2 : 58

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