▷ Aplicar en 3 Minutos : Sap Basis L2 Support

SAP BASIS Level 2 Support Specialist (AMS)

Porsche is expanding its presence in México through its consulting company MHP, a leading management and IT consultancy for the automotive industry and a proven expert in other sectors. With over 4,000 employees supporting 300+ customers worldwide across 19 locations, MHP Management and IT Consulting México launched operations in October and now has a growing team of thirty professionals. Our Guadalajara headquarters offers a modern, flexible hybrid work.

The Role

The SAP BASIS Level 2 Support Specialist will provide advanced technical support and application maintenance for our integrated SAP landscape. This is a client-facing, operational role that requires collaboration with functional teams across multiple SAP modules (MM, PP, SD, LE, FI, HCM). The specialist will manage escalated incidents, coordinate cross-functional activities, and ensure system stability and optimal performance, while participating in strategic maintenance and upgrades.

Key Responsibilities

• Provide Level 2 BASIS support for SAP systems, including system administration, client management, transport handling, performance tuning, and troubleshooting.
• Participate in client-facing discussions to assess production-critical incidents and implement resolutions.
• Collaborate with functional consultants and developers to ensure smooth integration across SAP modules.
• Execute system maintenance, support package installations, patches, and upgrades.
• Monitor system performance, recommend optimizations, and maintain documentation and knowledge base.
• Participate in 24 / 7 on-call rotation for after-hours production support, responding to Priority 1 and 2 incidents.
• Support database management and optimization (HANA, Oracle), and assist in migrations and technical projects as needed.

Required Qualifications

Preferred Qualifications