Empleos en Ecatepec de morelos

Role Summary :

As a Customer Service Supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities & Requirements :

• Management of a team
• Ensuring and optimizing the operational KPIs
• Support of existing customers and acquisition of new customers in coordination with the sales department
• Conducting customer experience and concluding orders and following up customer projects
• Monitoring and responsibility of the profit and loss account for a site
• Optimization and continuous improvement of process flows in the service department
• Initiation of projects to increase efficiency
• Active participation in the development and implementation of innovative service processes
• Interface management with internal engineering, external service providers, purchasing, quality and other service location
• Evaluation and reporting of operational key figures in an international environment
• Enforcement of safety and quality expectations
• Supervision of international intercompany business
• Other duties as assigned.

Preferred Experience / Skills :