Implementation Engineer IRC280474

Description

Implementation Engineer – SecureLink Platform

Department / Project Description

A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity. The goal is to create a SaaS product from ground up in a public cloud framework.

Job Summary

The Implementation Engineer oversees day‑to‑day delivery of complex technical services to customers; responsible for process management, customer communication, and operational execution of technical services on the customer base.

Duties

Oversees and ensures execution of complex technical projects to establish or bolster the company position within the customer base. Serves as the technical point of contact for implementation and install‑base customer projects. Owns the technical services case pipeline and delivery. Responsible for driving identified KPIs for the department, centering on satisfaction and throughput of technical deliverables. Creates process and training documentation for use by Implementation Engineers and other technical resources. Included deliverables :

• Server configuration & delivery for Implementations
• Server configuration & delivery for migrations
• HA & DR redundancy configuration & delivery
• Sandbox configuration and database changes
• Bulk database imports
• No‑downtime maintenance events on production systems

Services Scoping

Owns the technical services case queue, ensuring timely review, validation, and delivery of customer change requests. Partners closely with Customer Success and Project Management to ensure that SLAs are met for scheduling and delivering on customer events.

System Documentation & Testing

Provides and maintains a cohesive record of changes made to customer environments. Partners with Technical Support for documentation and change control for customers. Partners with Development Operations on creating and testing tools and automation for use in customer production environments. Maintains server setup guide and other process documentation for technical activity in collaboration.

Job responsibilities

Owns, updates, and delivers technical service cases requested by or on behalf of customers, communicating directly with customers to scope and resolve requests. Works with Development Operations to validate and improve tooling for use by the greater Technical Services team. Works with Project Management to ensure implementation configurations and other customer project technical requirements are delivered correctly and efficiently, and that technical requirements are understood by customer resources. Works with Customer Success Managers to scope and advise on correct courses of action for customer technical resources related to lifecycle projects.

Responsibilities

Oversee and ensure execution of complex technical projects. Serve as the technical point of contact for implementation and install‑base customer projects. Own the technical services case pipeline and delivery. Drive identified KPIs for the department. Create process and training documentation for Implementation Engineers and other technical resources.

Qualifications

What we offer

Culture of caring

At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture that fosters connection, collaboration, and support.

Learning and development

We are committed to your continuous learning and development. You'll learn and grow daily in an environment that offers many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic, including the Career Navigator tool and other training programs.

Interesting & meaningful work

GlobalLogic is known for engineering impact for and with clients worldwide. You'll have the chance to work on projects that matter, engaging your curiosity and problem‑solving skills to help clients reimagine what's possible and bring new solutions to market.

Balance and flexibility

We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life.

High‑trust organization

We are a high‑trust organization where integrity is key. Joining GlobalLogic means placing your trust in a safe, reliable, and ethical global company that values honesty and trustworthiness.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward‑thinking companies. Since 2000, we've been at the forefront of the digital revolution, helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

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