Technical Support Specialist...
beBeeTechnicalGuadalajara, MXHace 27 días
Descripción del trabajo30 days Christmas bonus 25% Vacation bonus 12 days of vacations in the first year 10% Grocery tickets legally capped 13% Saving fund legally capped Major Medical Insurance for you and direct dependants Minor medical insurance (reimbursement) Life insurance Direct contract with HCLTech Work Schedule : This is a remote position only from Metropolitan Area of Guadalajara. Availability to work with mixed schedules (every week will have different days off and office hours). Availability to work on the weekends (at least 3 per month). Availability to cover at least 3 night shifts per year.
Job Title : Technical Support Engineer
We are seeking an experienced technical support engineer to join our team. As a technical support engineer, you will be responsible for providing first-level support for Voiceline problems and production defects.
You will work closely with our development team to analyze issues, identify root causes, and implement code changes. Your expertise in Java, JavaScript, Springboot, and SNOW will be essential in resolving complex technical issues.
In addition to your technical skills, you will also need excellent communication and problem-solving skills to effectively interact with customers and internal stakeholders.
This is a remote position that requires flexibility and adaptability. You will need to work on mixed schedules, including weekends and night shifts.
Required Skills and Qualifications
- Java
- JavaScript
- SNOW
- Excellent communication and problem-solving skills
Benefits
Others
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Technical Support Specialist • Guadalajara, MX
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