Field Service Engineer

Avery Dennison (NYSE : AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at

Job Description

Individual Contributor - May be known as a Technical Services Representative or Manager or Technical Marketing Representative orManager. Provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-sitefield technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis,customer and field sales training, support of new product development and product trials at converters and end-users. This position may also have a TechnicalMarketing Focus that works with end-users and internal customers to define and adapt to market segment requirements. May be assigned to one or more product

managers in support of one or more product lines.

REPRESENTATIVE ACTIVITIES : Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to :

Client Service Interface :

• Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
• Research customer technical specifications and requirements with current or potential technical specifications of company products.
• Solve customer problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems,
• troubleshoot product and modify / customize product as needed to meet customer needs and requirements.
• Develop potential technical specifications, pricing considerations and contract requirements.
• Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
• Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
• Assess customer needs in order to recommend appropriate products / services. Investigate new applications or improvements to products with customers.
• Coordinate and select customer and end-user trials and innovation days.
• Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products .
• Identify opportunities for professional services revenues.

Sales, Marketing, Operations & PTI Liaison and Support :

Technical Administrative & Engineering Support

Qualifications

At Avery Dennison we do what we love and we love what we do.

We look forward to receiving your application

Additional Information

#J-18808-Ljbffr