Patient Care Navigator
Pearl TalentMexicoAbout Pearl Talent :
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
The Role
About the Company :
The Company is the leading comprehensive radiology network in US, revolutionizing access to affordable and high-quality medical imaging. By streamlining operations and reducing costs by up to 80%, the Company empowers healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.
Role Overview :
As a Care / Provider Navigator, you’ll play a crucial role in expanding the company’s presence in the healthcare industry. This role focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.
Key Responsibilities :
- Care Coordination (80%)
- Serve as the first point of contact, ensuring a professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while ensuring confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach present the company's value proposition to acquire provider partnerships
- High outbound call volume handling
- Maintain accurate outreach records in HubSpot CRM.
- Track and report KPIs (calls, emails, meetings, conversion rates).
- Share insights on prospect feedback and market trends to improve strategies.
Week 1 – Immediate Tasks & Onboarding :
Ideal Profile
Requirements
Must-Haves :
Nice-to-Haves :
Benefits
Compensation Package :
Our Recruitment Process :
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