Customer Engagement Specialist

Are you passionate about building strong communities and enhancing user experiences? Zeekr México is looking for a Customer Engagement Specialist to lead engagement strategies across our digital platforms and offline activations.

Key Responsibilities :

• Manage brand-owned channels (app, WhatsApp, Facebook groups) to activate and retain users.
• Develop Key Opinion Consumer (KOC) networks and drive authentic word-of-mouth.
• Organize car owner clubs and offline events.
• Design and optimize loyalty programs to boost satisfaction and referrals.
• Support user acquisition and lead conversion in collaboration with sales and marketing.
• Analyze user data to generate insights and support strategic decisions.
• Coordinate cross-functional initiatives to enhance the user journey across digital and offline touchpoints.
• Support the creation and localization of content for user engagement campaigns, including newsletters, push notifications, and community posts.
• Monitor and report on user sentiment and feedback trends to proactively address service gaps and improve brand perception.

What We’re Looking For :

Ready to drive user engagement and shape the future of mobility?

Join a dynamic team and help us build meaningful connections with our customers!