Senior Sales Manager

Michael & Associates is revolutionizing the legal industry in the US.  Since launching two years ago, we’ve experienced breakout growth and are looking for a Senior Sales Manager to help us continue on our trajectory to being the largest defense firm in the US.

How are we different?  The legal industry is old and antiquated.  While competitors still use filing cabinets and fax machines, we are on the cutting edge of digital marketing, business intelligence, process automation, and hiring practices. We believe this enables us to provide a whole new level of client experience, while also becoming one of the largest criminal defense firms in the country.

If you have at least 5 years of managing sales teams in high volume contact center environments, read on because this job may be for you.

Overview

The Senior Sales Manager will be responsible for overseeing our team of intake specialists.  Our intake team works hand in hand with our Sales Attorneys to field our inbound leads, schedule time with the sales attorneys, and follow up with clients

This role requires a proactive leader capable of managing a high-performing team, driving efficiency, and ensuring excellent service delivery throughout the intake process. The successful candidate will develop strategies to enhance team performance, monitor key metrics, and optimize the intake process to maximize conversions from inquiries to signed clients.

Key Responsibilities :

• Team Leadership : Lead and manage a team of intake specialists, ensuring they meet performance goals related to call handling, appointment scheduling, and client follow-ups.
• Performance Monitoring : Track and analyze key performance indicators (KPIs), including call response times, conversion rates, and client satisfaction, to identify areas for improvement.
• Development : Assist, mentor, and support intake specialists, providing ongoing feedback and development to ensure high performance and adherence to company standards.
• Team Motivation : Foster a positive, high-performance culture within the intake team by setting clear expectations, celebrating successes, and addressing challenges proactively.
• Quality Control : Monitor the quality of interactions between intake specialists and prospective clients, ensuring high levels of professionalism and customer service.
• Cross-Department Collaboration : Work closely with attorneys and other departments to ensure seamless communication and handoff between the intake team and legal staff.
• Resource Management : Ensure that the intake team is adequately staffed and equipped to handle high volumes of prospective client inquiries, especially during peak times.
• Reporting : Provide regular reports on intake performance, trends, and areas for improvement.

Requirements

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity. We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

Benefits