Manager, Information Security

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people, and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

About The Role

We're seeking a hands‐on Security Operations Manager to lead security monitoring, incident response, and platform engineering for our retail, corporate, and ecommerce operations. This is a player‐coach role requiring deep technical execution (60‐70% of time) and team leadership.

This position owns our 24 / 7 security operations capability, manages core security platforms, leads incident response efforts, and drives critical security engineering projects to completion. The role works closely with our external managed security service provider (MSSP) and serves as the technical escalation point for security events affecting stores, ecommerce platform, distribution centers, and corporate infrastructure.

Based in Mexico, supporting North American operations. Hybrid work arrangement preferred in Querétaro. Fully remote within Mexico will be considered for exceptional candidates.

What You'll Do

• Lead real‐time response to security incidents, making containment and remediation decisions that minimize business impact
• Manage escalations from our MSSP and make rapid triage decisions on security alerts
• Conduct post‐incident reviews and drive remediation of root causes
• Develop and maintain incident response runbooks, playbooks, and procedures

Security Platform Engineering & Architecture

Required Qualifications

Strongly Preferred

What Makes You Successful In This Role

Education

Bachelor's degree in Computer Science, Information Security, Information Technology, or related technical field preferred. Equivalent hands‐on experience will be considered.

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