Second Shift Coverage Specialist

Who We Are

As one of the fastest growing freight brokerage firms in the US, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 80+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want

As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer facing representatives within the Mexico team.

What You’ll Do

• Utilize Ring Central, ARRIVEnow, email, slack, and Whatsapp to update our systems properly and communicate with our drivers.
• Inbound / Outbound calls to drivers and dispatchers with professionalism.
• Inbound calls are required depending on the company's needs, you will be responsible for providing assistance to certain carrier groups.
• Become knowledgeable in the various visibility tools used by our carrier partners.
• Your first resource for tracking will be phone calls (Inbound / Outbound) or whatsapp groups. You will also have different tracking tools in case you are unable to get a tracking update by phone such as “cuenta espejo” and other GPS tracking tools.
• Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
• Remain up to date and follow company-wide SOPs and standards set.
• Utilize the tracking board on a daily basis for best tracking practices.
• Communicate with internal departments to proactively relay information.
• Ensure that loads are updated in a timely manner, making sure our CS and AH reps are receiving information about their load that will assure making the set appointment times.
• Manage and communicate appointments and / or crossing documents to ensure shipments are being picked up and delivered on time , while also working to set up proper expectations for transit.
• Exemplify a level of assertiveness to identify issues and solve them.
• Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
• All communication related to permissions or any administrative inquiry must be escalated to your team lead / manager.
• Work Schedule Mon-Fri 14 : 00-22 : 00 hrs MX Central Time

Qualifications

The Perks of Working With Us

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Notice

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

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