IT Sr. Analyst (Sales)

Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders : for customers, employees, investors, business partners and society as a whole.

Objective

Work with the business and technical subject matter experts in supporting the Landscape solutions that has been implemented in Mexico with regional, CoC’s, HQ and vendors to provide the best support experience. Develop and implement end-to-end digital solutions, focusing on Sales (Online, offline and direct sale models). This includes analyzing and improving existing business functions and fostering innovation and mindset change in both the IT team and the business area.

Day to day (main tasks)

• Handles IT customer applications incidents and brings them to a resolution. Ensure that the root causes of incidents are being determined and manages the implementation of sustainable solutions. Ensure IT projects are planned, designed, developed and implemented for new, comprehensive and simple services in the areas of Sales. Analyse existing business functions to ensure value is delivered to the business.
• Maintain active communication with business areas, IT partners, and suppliers to optimize processes and synergies between Sales and IT. Manage SAP SD / MM and FICO administration, shaping business strategies to support the organization's objectives
• Research and stay updated on the latest information technologies. Advise on how these technologies could be applicable and impact implementation in Sales.

Profile :

Education : Bachelor Degree in engineering system, informatic or similar.

Previous experience : 3-5 years in similar positions.

Languages : Advanced English.

Additional Qualifications : Project Management or Scrum (knowledge), SAP knowledge (SD / LO / FICO) - Certificacion desirable, Salesforce.

The power of being unique.

Diversity & Inclusion at Mercedes-Benz. We attract and value a diverse workforce to drive innovation and reflect our global customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success. We enable our teams to bring their diverse experiences, skills and perspectives to build the world´s most desirable cars for a sustainable future. When choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance.