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Tech Support

Intugo Call CenterHermosillo, Sonora, México

Hace más de 30 días

Descripción del trabajo

profile :

1- 2 years of technical or customer service experience.
Ability to type 25wpm.
Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues and customers.
Excellent, professional, verbal and written communicator with a coaching mentality.
Analytical skills are a must.
Detail oriented.
Must have ability to navigate computer systems, websites and office software (i.e.

Microsoft Office).

Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers.

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

Bilingual-Spanish

is a big plus!

Strong communication skills.

Strong computer skills.

Technical background.

Knowledge of electric vehicles a plus

job description :

Provide day to day functional and technical support to our customers including testing and troubleshooting as needed.

Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations.

Creates customer records for Technical Support with excellent data accuracy.

Follow up with other key contacts as appropriate to resolve customer issues.

Respond to customer billing questions, customer disputes and escalate to supervisor as needed.

Take ownership of customers issues and follow problems through to resolution.

Gain a deep understanding of the EVgo's product and brands.

Meets Quality Assurance requirements and other key performance metrics.

Performs other duties as necessary and / or assigned.

Required equipment :

Technical Requirements :

PC (Windows 10) NO MAC

Processor - 5th generation or newer (i5 / i7 / i9 allowed) or the AMD equivalent.

Minimum 2GHz)

16 GB of RAM

Active windows installation

NO MAC

Download speed of 50+ Mbps

Upload speed of 20+ Mbps

Hardwired via Ethernet Cable

Latency no higher than 100 ms

Jitter no higher than 15 ms

Chrome web browser preferred (Firefox or Edge will work as well)

Web enabled camera

USB Headset w / microphone

Dedicated area to work (preventing external noise to contaminate call)

All these required specs need to be a MUST for the final interview, otherwise, the interview cannot be viable.

income :

Gross monthy base : $16,200

Gross monthy bonus : $4,500 (based on KPI)

benefits :

Monthly food vouchers : $1000

Monthly Telework bonus : $500

Tipo de puesto : Tiempo completo

Sueldo : $16,200.00 - $21,000.00 al mes

Horario :

Incluye fines de semana

Turno de 8 horas

Prestaciones :

Vales de despensa

Tipos de compensaciones :

Bono de puntualidad

Experiência :

tech support : 1 año (Obligatorio)

Lugar de trabajo : Empleo presencial

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Tech Support • Hermosillo, Sonora, México