Customer Engagement Specialist

Maintaining a positive, empathetic and professional attitude is crucial in this customer-facing role.

Key Responsibilities :

• Promptly responding to customer inquiries via various communication channels
• Acknowledging and resolving customer complaints in a timely manner
• Demonstrating extensive product knowledge to provide accurate answers
• Accurately recording customer interactions, transactions, comments and complaints for future reference

This position requires experience working with customer support teams.