Job Description

About the Role :

The client is seeking skilled and experienced  M365 Grace Period Support Specialist to support Spanish Speaking clients . The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following : the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.

Qualifications

What should you have :

• Strong command of the English and Spanish language
• Superior communication skills including active listening
• General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
• Experience with Microsoft 365 web applications and feature sets
• Excellent problem-solving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• A positive attitude and the ability to build relationships with clients
• Ability to speak a second language may be advantageous

Device Specifications :

For security requirements, freelancers will not connect to the provided systems and tools using WiFi.

If you are selected to move forward you will need to complete the following steps with our onboarding team :

Additional Information

All your information will be kept confidential according to EEO guidelines.