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Technical Solution Engineer Cloud F2

EricssonQuerétaro, Querétaro, Mexico • Mexico City, Mexico City, Mexico

Hace más de 30 días

Descripción del trabajo

Description

Join our Team

About this opportunity

The Support organization in Mexico is looking for skilled engineers that are interested in working with Flow 2 global customer support for the Cloud product area.

What you will do

This role is focus on the first level operation (Customer Facing), attending LATAM customers, international interactions with upper levels of support.
Perform remote and on-site troubleshooting in real customer networks and labs.
Participate in emergency support handling.
Lead all aspects of Customer Service Request investigations and corrective action execution (Mw Execution remotely in live customer networks).
Customer support operation connected with Project teams to receive new implemented nodes; review documentation included in HO process to receive the node.
On call coverage

You will bring

Bachelor’s degree in any of the following : Computer Science, Telecommunication, Information Technology or Electrical Engineering.

Excellent oral and written English skills (Must)

Knowledge of CSR (support process) and TR handling processes (Design investigations).

Troubleshooting and Fault Isolation Knowledge.

Datacenter support experience

Cloud Knowledge, (AWS, AZURE, Google Cloud),

Experience and competence working with the Cloud solution :

Knowledge in

1. Open stack & Components

2. Nova, Neutron, Horizon, Fuel etc.

3. CMHA (Continuous Monitoring – High Availability)

4. CPU Pinning

5. NUMA

6. Datacenter Compute handling, Routing and switching, Juniper

7. Networking and Routing protocols : VRRP, HSRP, BGP, OSPF, Static routing, BFD

8. Storage network – Scale IO and Object Storage (Glance and Cinder)

Solid understanding of LINUX / Unix

Availability for on-call schedule.

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Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Telecommunications Telecommunication Incident Management Help Desk Support Electronics Electrical Engineering Customer Support Customer Service Support Customer Service Computer Science

Job titles of previous hires

Technical Support Engineer

Cloud Engineer

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